Refund policy

Summary : Delivery is attempted thrice, after which the product Returns to Origin. In such case we bear the return charges and refund is not eligible. This usually happens when your address or phone number is incorrect or you are not receiving the Delivery Partner's number. Teestar is not liable for a refund in such case. For more help email us at teestarindia@gmail.com. We are happy to assist you. 

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. Returns are accepted only for manufacturing defects or damaged product. Upon valid inspection with the information shared by you, your return will be approved and we will pick it up. You just need to keep it packed. We will send a replacement or Refund or issue a store credit as per your choice. 

Returns are not accepeted for Ordered by mistake or did not like the product or any other reasons. For Urgent Returns you may have to bear a return charge.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at teestarindia@gmail.com. Please note that returns will need to be sent to the following address: [24 ANR Kotrung 712258 WB]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at teestarindia@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at teestarindia@gmail.com.